Below FAQ are some common concerns of our clients before purchasing the items.
If you have other questions, please just send it to hello@suburban.com.hk
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- Ordering
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Ordering
Q: “What methods of payment do you accept?”
Q: “Do you have any coupons or discounts?”
Q: “Can I change or cancel my order?”
Q:”What currency are your prices in?”
Q: “Do you offer gift wrapping?”
Q: “What shipping methods do you offer?”
Shipping
Q: “When will my order ship?”
Q: “How much does shipping cost?”
Q: “How long does the order take to arrive?”
Q: “How do I track my order?”
Q: “Tracking shows as delivered, but I don’t have my package. What do I do?”
Return & Exchange
Q: “Can I request a exchange?”
Q: “How do I exchange my order?”